CompareTopCards.co.ukIf you answered pub, credit card data analysis shows you are more likely to miss your credit card payments and possibly might have your interest rate increased. Last week, a New York times story What Does Your Credit-Card Company Know About You? showed how credit card companies are using psychology and behavior analytics to create profiles of customers to monitor risk of missing payments and arming their customer service staff with this data and psychology training to ensure their balances are paid first. As more of us increasingly use credit cards we are arming credit card companies with data on our habbits, our likes, dislikes, enabling them to understand our behaviour, at times, better than we do.
Credit card companies have built sophisticated systems to mine data like - are cardholders using cards at therapy sessions, what time are they logging in to check your statement, how do they sound on the calls to the customer service reps, what brand motor oil they buy, etc and building a psychological profile. This is a fairly recent practice, and with the current credit crunch credit card companies are relying more and more on math wizards and these psychological profiles to manage default risks. While other worse case models that the credit card companies built, have failed these new profile based models have performed well even in this economic tsunami.
With psychological studies showing that cardholders are most likely to pay the bills of those companies with which they have an emotional connection, credit card companies are providing psychology classes and transforming their customer service reps into telephone psychiatrists, teaching them how to acknowledge and empathise with the cardholders, and discussing hypothetical cases.
So next time you use your card at the pub think twice, and don't be surprised to get a shoulder to cry on when you miss a payment and call the credit card company.





